Housing Manager

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Housing Manager (Temporary Contract)
📍 Location: Sutton, Greater London (SM1)
🕒 36 hours per week | Hybrid working (minimum 3 days on-site)
📅 Contract: Temporary (5 months)
💰 Rate:

• PAYE: £148.10 per day

About the Role
This is an exciting opportunity to join a busy and resident-focused Housing Management team responsible for delivering high-quality landlord services to a large and diverse community.
You will play a key role in managing tenancies holistically, taking ownership of resident concerns and working proactively to provide effective solutions in line with policy and procedure. The role requires a strong balance of enforcement, support, and engagement to help residents sustain their tenancies and improve their quality of life.

Key Responsibilities

• Manage a varied caseload including:
  • Rent recovery
  • Anti-social behaviour (ASB) case management
  • Adult and child safeguarding
  • Supporting victims of domestic abuse
  • Mutual exchanges
• Work closely with residents to promote positive lifestyle changes
• Deliver a customer-focused, responsive housing management service
• Promote inclusion and help build strong, cohesive communities
• Maintain accurate, detailed, and evidence-based records
• Work collaboratively with internal teams and external partners

About You
We’re looking for a skilled and proactive housing professional who is passionate about delivering excellent tenancy management services.
You will demonstrate:

• Experience in housing management and tenancy-related casework
• Strong knowledge of housing legislation and welfare reform
• Excellent communication and customer service skills
• The ability to problem-solve effectively and manage complex situations
• Confidence working both independently and as part of a team
• Strong organisational skills with the ability to prioritise a busy workload
• A compassionate yet assertive approach when supporting residents
• Experience using housing systems such as NEC (Northgate)

Additional Requirements

• Full UK driving licence
• Ability to work in a fast-paced, dynamic environment
• Proven track record of delivering high-quality customer service
• Strong attention to detail and accurate record-keeping

Compliance
This role is exempt from the Rehabilitation of Offenders Act 1974. Successful candidates will be subject to a comprehensive screening process, including a DBS check.

Working Environment & Benefits

• Flexible and modern working arrangements
• Recognition and reward schemes
• Opportunity to make a real impact in local communities

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.